Privacy Policy

We are committed to protecting your privacy and using technology responsibly. This Privacy Policy explains how My Voice AI Receptionist, operated by Everyday Marketing Services Inc., including its affiliated brands EMS, EMSS, and My Voice AI Receptionist (“we”, “us”, “our”), collects, uses, and protects personal information.

Brand & Domain Clarification: “My AI Receptionist”, “My AI Receptionists”, “My Voice AI Receptionist”, and the domain myaireceptionist.ca are trade names, service names, and branding used by Everyday Marketing Services Inc. All references to the Service in these Terms apply collectively to these names and brands.

By using our website or services, you consent to the data practices described in this policy.

SCOPE OF THIS POLICY (SECTION 2)

This Privacy Policy applies to:

Our website(s)

Our AI-powered voice receptionist services

Call handling, recordings, and related interactions

It does not apply to third-party websites or services that may be linked from our site.

INFORMATION WE COLLECT (SECTION 3)

Personal Information

We may collect personally identifiable information such as:

Name

Email address

Phone number

Business contact details

Information you voluntarily provide during calls or forms

Call & Voice Data

Depending on your configuration, we may collect:

Call recordings

Call transcripts

Call metadata (date, time, duration, routing outcomes)

Technical & Usage Information

We may automatically collect information such as:

IP address

Browser type

Device and operating system

Referring website and access times

This information helps us operate, maintain, and improve our services.

HOW WE USE YOUR INFORMATION (SECTION 4)

We use personal information to:

Provide and operate our voice AI services

Respond to inquiries and support requests

Improve service performance and reliability

Communicate service-related updates

Meet legal and regulatory requirements

We do not sell or rent personal information to third parties.

INFORMATION SHARING & DISCLOSURE (SECTION 5)

We may share information only:

With trusted service providers and subcontractors who support our operations

When required by law, regulation, or court order

To protect our rights, users, or systems

We do not disclose sensitive personal information (such as race, religion, or political beliefs) without explicit consent.

PUBLIC COMMUNICATIONS (SECTION 6)

Please be aware that any information you voluntarily disclose through public areas (such as comments or public forums, if applicable) may be visible to others and is not protected under this Privacy Policy.

COOKIES & WEBSITE TRACKING (SECTION 7)

Our website may use cookies and similar technologies to:

Improve user experience

Analyze website usage

Maintain site functionality

Cookies do not give us access to your computer or personal files. You may disable cookies through your browser settings, though some site features may not function properly.

DATA SECURITY (SECTION 8)

We take reasonable technical and organizational measures to protect personal information from unauthorized access, use, or disclosure.

Information is stored on secure servers with controlled access. While we strive to protect your data, no system can be guaranteed to be 100% secure.

DATA RETENTION (SECTION 9)

We retain personal information only as long as necessary to:

Provide our services

Meet legal, contractual, or operational requirements

Retention periods may vary depending on the nature of the data and applicable laws.

THIRD-PARTY WEBSITES (SECTION 10)

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

CHANGES TO THIS POLICY (SECTION 11)

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last Updated” date.

CONTACT US (SECTION 12)

If you have questions or concerns about this Privacy Policy, you can contact us:

Email: [email protected]